Frequently Asked Questions
Find answers to common questions about our free online DOCX to PDF converter. Can't find what you're looking for? Contact us.
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Getting Started
How do I convert a DOCX file to PDF?
Simply drag and drop your DOCX file onto our converter, or click to browse and select your file. The conversion starts automatically, and your PDF will download within seconds. No registration or software installation required.
Is HelloDocxToPdf free to use?
Yes! You can convert DOCX files up to 10MB completely free with no registration. For larger files (up to 100MB) and more monthly conversions, we offer affordable paid plans starting at €9.90/month.
Do I need to create an account to convert files?
No, you can convert files without creating an account. However, creating a free account gives you access to conversion history and the ability to upgrade for more features.
What browsers are supported?
Our Word to PDF converter works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. It also works on mobile browsers for converting documents on the go.
File Formats & Conversion
What file formats can I convert to PDF?
Currently, we support DOCX (Microsoft Word 2007 and later) to PDF conversion. Support for additional formats including DOC, ODT, RTF, and TXT is coming soon.
Will my Word document formatting be preserved?
Yes! Our converter preserves all formatting including fonts, images, tables, headers, footers, page layouts, margins, and styles. Your PDF will look exactly like your original Word document.
Can I convert password-protected Word documents?
Currently, we do not support password-protected documents. Please remove the password protection from your DOCX file before uploading it for conversion.
What happens to images and graphics in my document?
All images, charts, graphics, and embedded objects are preserved in their original quality and position during the conversion process.
Can I convert multiple DOCX files at once (batch conversion)?
Batch conversion is available on our paid plans. With a subscription, you can convert multiple Word documents to PDF simultaneously, saving you time.
File Size & Limits
What is the maximum file size I can convert?
Free users can convert files up to 10MB. Paid plans increase this limit: Starter (25MB), Pro (50MB), and Enterprise (100MB).
How many files can I convert per month?
Free accounts include 5 credits per month. Paid plans offer more: Starter (100 credits), Pro (1,000 credits), and Enterprise (10,000 credits). One credit equals 5MB of file size.
What happens if my file is too large?
If your file exceeds the size limit for your plan, you'll see a message with upgrade options. You can compress your document or upgrade to a higher plan for larger file support.
Security & Privacy
Is my document secure during conversion?
Absolutely. All file transfers are encrypted using SSL/TLS encryption. Your documents are processed in isolated, secure environments and never accessed by our team.
How long are my files stored on your servers?
Your files are automatically deleted immediately after conversion. We do not store your original documents or converted PDFs on our servers.
Do you read or access my document content?
No. Your documents are processed automatically by our conversion engine. No human ever views or accesses your file content. Privacy is our priority.
Is HelloDocxToPdf GDPR compliant?
Yes, we are fully GDPR compliant. We collect minimal data, your files are deleted immediately after processing, and you have full control over your personal information.
Technical Questions
Why does my PDF look different from my Word document?
In rare cases, if your document uses non-standard fonts that aren't available in our system, the converter will substitute similar fonts. For best results, use common fonts or embed fonts in your document.
Can I convert DOCX to PDF via API?
Yes! Our API is available on all paid plans. You'll receive an API key that allows you to integrate our conversion service into your applications. Check our API documentation for details.
What quality is the output PDF?
Our converter produces high-quality PDFs optimized for both viewing and printing. Images are preserved at their original resolution, and text remains crisp and searchable.
Is the converted PDF searchable?
Yes, all text in your converted PDF is fully searchable. You can use Ctrl+F (or Cmd+F on Mac) to find any text within the document.
Billing & Subscriptions
How do I upgrade my plan?
Log into your account and visit the Pricing page. Select the plan that fits your needs and complete the secure checkout process. Your new plan benefits are available immediately.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your billing dashboard. You'll continue to have access to paid features until the end of your current billing period.
Do unused credits roll over to the next month?
No, credits reset at the beginning of each billing period. We recommend choosing a plan that matches your expected monthly usage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through Stripe.
Ready to Convert Your Documents?
Convert your first DOCX to PDF in seconds. No registration required.