Privacy Policy
Last updated: January 2025
1. Introduction
HelloDocxToPdf ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DOCX to PDF conversion service.
2. Information We Collect
2.1 Personal Information
When you create an account, we may collect:
- Email address
- Name (if provided)
- Payment information (processed securely by Stripe)
2.2 Uploaded Files
When you use our conversion service, you upload DOCX files. These files are:
- Processed temporarily for conversion purposes only
- Automatically deleted immediately after conversion
- Never stored permanently on our servers
- Never shared with third parties
2.3 Usage Data
We automatically collect certain information when you use our service, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Conversion statistics (number of files converted)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our conversion service
- Process your transactions and manage your subscription
- Send you service-related communications
- Improve our service and develop new features
- Detect and prevent fraud or abuse
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- All data transfers are encrypted using SSL/TLS
- Files are processed in isolated environments
- Uploaded files are automatically deleted after conversion
- Payment data is handled securely by Stripe (PCI compliant)
5. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing
- Google OAuth: Authentication (if you choose to sign in with Google)
- Gotenberg: Document conversion engine
6. Your Rights (GDPR)
If you are in the European Union, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@hellodocxtopdf.com.
7. Cookies
We use essential cookies to maintain your session and preferences. These cookies are necessary for the service to function properly. We do not use tracking or advertising cookies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@hellodocxtopdf.com